Patient Scam Phone Calls Posted or Updated on 26 Nov 2025

We have been made aware of recent scam phone calls being made to patients from different GP Practices where individuals are falsely claiming to be from the practice.

In these calls, the scammer may say that if you do not “update your records” over the phone, you will be removed from the practice list. They may ask for personal information, such as your address, NHS number, or bank details.

Please be assured:

• We will only call you from our official practice phone number — if you’re unsure, you can always hang up and call us back using the number listed on our website.
• We will never threaten to remove you from our patient list during a phone call unless our zero-tolerance policy has been breached, and never due to you not sharing information.
• We will never ask for your financial information.

What you can do:

• If you are unsure whether a call is genuine, end the call and ring the practice directly.
• Report suspected fraud to the NHS Counter Fraud Authority at
 https://cfa.nhs.uk/report-fraud 

We thank all our patients for their vigilance. If you have any concerns or have received a suspicious call, please contact us directly.

Stay safe.