Routine Appointments
- All consultations with the doctor or nurse are confidential.
- Book routine appointments in advance if possible. They are available up to four weeks in advance.
- You are free to see any doctor or nurse in the practice. Please try to see the same doctor/nurse for an ongoing/continuing problem.
- Reception will try to give you a convenient appointment with the doctor or nurse of your choice.
- If they are unable to do this, they will offer different date or doctor/nurse.
- The length of routine appointments for a doctor is limited. This allows us to deal with one issue only. If a longer time is required, or you have more than one problem that need attention, then please book a double appointment or more than one appointment.
- The length of routine appointments for a nurse is not currently set.
- Please use the booking in screen or report to a receptionist.
- If you are unable to keep an appointment, please cancel the booking to allow another patient to be substituted in a timely fashion.
Emergency Appointments
- Emergency appointments are not available for repeat prescriptions or sick notes.
- Emergency appointments will be accommodated on the day. Patients are advised to phone into the practice at 8.00am in the morning, and at 1.00pm in the afternoon. Reception staff will then instruct patients when to come to the surgery and all patients are asked to be prepared to wait.
- If you are too ill to wait, please inform the receptionists who will alert the doctor on call.
Extended Hours Appointments
Information on these appointments can be found on our extended hours appointments page
Booking Appointments Online
Patient Access
You can book appointments, order your repeat prescriptions or view your medical record online.
You will need to contact reception first to sign up to use this service.
Online Services Registration Form (DOCX, 35KB)
Login to Patient Access
NHS App
You can use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Cancelling or changing an appointment
If you are unable to keep an appointment, please cancel the booking to allow another patient to be substituted in a timely fashion. You can cancel or change your appointment:
When we are closed
If you need help when we are closed:
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Telephone Consultations
- Telephone consultations can be booked for morning, or afternoon surgery. The doctor will call you, and you will need to ensure that you are available to answer your telephone.
- You will also need to ensure that your telephone will accept anonymous calls, as our phone system is unable to broadcast our number to your phone.
- Because of confidentiality issues, messages will not be left on an answering machine.
Home Visits
- These are done in between surgeries and are at the discretion of the doctor after discussion and are performed for medical need and not convenience.
- As home visits are very time consuming, please do not request a visit unless you are genuinely too ill to attend the surgery. Please attempt to arrange transport to the surgery with family members/neighbours/taxi if at all possible.
- If a home visit is necessary, please request it before 10.00am (except in emergencies).
- Visits will be prioritised according to the urgency of the presenting medical condition.
- It is not possible to request a specific doctor for a home visit.