We endeavour to offer you the best service possible at all times, but there may be occasions when you feel you wish to comment, suggest or complain about certain aspects.
If you wish to make any comments/suggestions that would help us to improve the services that we provide then please discuss these with the doctor or the practice co-ordinator.
We also would welcome these in discussion by telephone, or you may put them in writing by letter, email email@example.com or in the suggestion box located in the surgery.
Should you wish to complain, and your complaint is about the staff or services provided by the practice, then please speak to the member of staff concerned directly, or ask to see the practice co-ordinator to discuss your concerns. Should we be unable to resolve your complaint immediately, then please ask for a copy of our complaints leaflet and form, or write to the practice co-ordinator with details of your complaint.
All written complaints will be investigated and you will receive a written reply with an explanation.
The staff employed by the practice include: Doctors, Practice Nurses, Reception staff, Secretarial staff, Prescription/Admin/IT Practice co-ordinator and the Quality and Outcomes Manager.
There are self-employed staff located within the building and complaints should be addressed to them directly (for more details, please ask the practice co-ordinator).
Should you be unhappy with the reply from the practice you can complain to the following services:
Birmingham South Central Commissioning Group on Tel: 0121 255 0700 or via email: firstname.lastname@example.org
PALS - Patient Advice and Liaison Service deal with complaints regarding hospital services. Their contact details are available on NHS Choices or can be obtained by ringing the switchboard at the hospital to which the complaint relates to.
Independent Complaints Advisory Service (ICAS) This service assists people in making their complaint.
IBIC Holt Court South
Aston Science Park
Tel: 0845 120 3748
Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman
Helpline: 0345 015 4033