We endeavour to offer you the best service possible at all times, but there may be occasions when you feel you wish to comment, suggest or complain about certain aspects.
If you wish to make any comments/suggestions that would help us to improve the services that we provide then please email sherwood.ppg@nhs.net or in writing.
Should you wish to complain please ask to speak to Saima Hussain to discuss your concerns or put your complaint in writing and address to Saima Hussain Senior Practice Co-Ordinator.
Should we be unable to resolve your complaint immediately, then please ask for a copy of our complaints leaflet and form, all written complaints will be investigated and you will receive a written reply with an explanation.
The staff employed by the practice include: Doctors, Practice Nurses, Reception staff, Prescription & Admin staff, Senior Practice Co-Ordinator, Quality and Outcomes Co-Ordinator & Finance Co-Ordinator
There are self-employed staff located within the building and complaints should be addressed to them directly (for more details, please ask the Senior Practice Co-Ordinator).
Should you be unhappy with the reply from the practice you can complain to the following services:
Birmingham South Central Commissioning Group on Tel: 0121 255 0700 or via email: infobsc@nhs.net
PALS - Patient Advice and Liaison Service deal with complaints regarding hospital services. Their contact details are available on NHS Choices or can be obtained by ringing the switchboard at the hospital to which the complaint relates to.
Independent Complaints Advisory Service (ICAS) This service assists people in making their complaint.
PohWER ICAS
IBIC Holt Court South
Jennens Road
Aston Science Park
Birmingham
B7 4EJ
Tel: 0845 120 3748
Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Helpline: 0345 015 4033