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Comments, Suggestions & Complaints

We endeavour to offer you the best service possible at all times, but there may be occasions when you feel you wish to comment, suggest or complain about certain aspects.

If you wish to make any comments/suggestions that would help us to improve the services that we provide then please e-mail or in writing by leaving your comments/suggestions in the suggestion box located in the surgery.

Should you wish to complain - ask to see the Staff and General Co-Ordinator – Sasha Beale to discuss your concerns or write/e-mail with details of your complaint – e-mail

Should we be unable to resolve your complaint immediately, then please ask for a copy of our complaints leaflet and form, all written complaints will be investigated and you will receive a written reply with an explanation.

The staff employed by the practice include: Doctors, Practice Nurses, Reception staff, Secretarial staff, Prescription/Admin/IT Practice co-ordinator and the Quality and Outcomes Manager.

There are self-employed staff located within the building and complaints should be addressed to them directly (for more details, please ask the practice co-ordinator).

Should you be unhappy with the reply from the practice you can complain to the following services:

Birmingham South Central Commissioning Group on Tel: 0121 255 0700 or via email:

PALS - Patient Advice and Liaison Service deal with complaints regarding hospital services. Their contact details are available on NHS Choices or can be obtained by ringing the switchboard at the hospital to which the complaint relates to.

Independent Complaints Advisory Service (ICAS) This service assists people in making their complaint.

IBIC Holt Court South
Jennens Road
Aston Science Park
B7 4EJ
Tel: 0845 120 3748

Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman
Millbank Tower
Helpline: 0345 015 4033

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